The modern customer support tool
for your business
Your AI copilot, omnichannel inboxes, and live customer chat together in one place. Easy to set up, beautifully designed, and shaped around how modern teams work.
TRUSTED BY FAST-GROWING E-COMMERCE BRANDS & MODERN SUPPORT TEAMS WORLDWIDE
Keep every conversation in one place
Stop juggling fragmented apps, missed WhatsApp notes, and lost emails. Sytira centralizes your customer inquiries into a collaborative, high-velocity workspace.
Official Meta WhatsApp Cloud API
Direct integration with Meta's official API. Zero third-party markups, full support for templates, interactive buttons, product catalogs, and multimedia.
- ✓ 98% open rates for order notifications
- ✓ Pre-approved automated WhatsApp templates
- ✓ Verified business profile checkmark readiness
Website Live Chat Widget
Ultra-fast, responsive web chat widget that embeds onto any website or Shopify store. Visitors can chat live or seamlessly continue via WhatsApp.
- ✓ Sub-20ms script load time with zero layout shift
- ✓ Customizable colors, avatars, and welcome prompts
- ✓ Omnichannel fallback from web to WhatsApp
Email, Threaded Like a Modern Chat
No more messy CC chains or lost tickets. Connect your support@ email and manage customer conversations with collision detection and private internal notes.
- ✓ Collision detection prevents double-replies
- ✓ Private mentions & internal agent notes
- ✓ Complete thread history and file attachments
Automations, Webhooks & REST API
Automate conversation routing by language, order status, or customer tier. Connect with your ERP, CRM, or custom storefront via robust webhooks.
- ✓ Auto-assignment to specialized agent teams
- ✓ Canned responses & one-click macro playbooks
- ✓ 100% comprehensive REST API for developers
Captain, the AI agent for customer support
Give your agents superhuman speed. Captain drafts replies from your store policies and order databases, auto-categorizes incoming requests, and handles repetitive FAQs around the clock.
"What is your return policy for items delivered to Germany?"
"Items delivered to Germany can be returned free of charge within 30 days of delivery. Use our prepaid return portal at sytira.com/returns with your order number to generate a DHL label."
Flexible plans for growing teams
Start free with up to 2 agents. Upgrade as your conversation volume scales. No hidden fees.
Hacker
For solo founders & small test shops
- ✓ Up to 2 agents
- ✓ 500 conversations / month
- ✓ Website Live Chat Widget
- ✓ 30-day conversation retention
- ✓ Community support
Startups
For fast-growing e-commerce stores
- ✓ Unlimited conversations
- ✓ Official Meta WhatsApp Cloud API
- ✓ Shared Team Email & Web Chat
- ✓ 1-year conversation retention
- ✓ Automation rules & macros
- ✓ Standard email support
Business
For scaling omnichannel support desks
- ✓ Captain AI Agent & Copilot
- ✓ Unlimited message retention
- ✓ Advanced CSAT & Agent Performance Reports
- ✓ SLA tracking & breach alerts
- ✓ Custom branding & white-labeling
- ✓ Priority 24/7 support
Enterprise
For high-volume retail & enterprise operations
- ✓ High-throughput WhatsApp Cloud limits
- ✓ Single Sign-On (SAML / SSO)
- ✓ Complete Audit Logs
- ✓ Custom 99.95% uptime SLA
- ✓ Dedicated Customer Success Manager
- ✓ Custom data retention policies
Everything you need to know
Have a question that is not listed here? Contact our support team via live chat or WhatsApp.
Yes. Sytira integrates directly with Meta's official WhatsApp Business Cloud API. This ensures high deliverability, official verified business badge compatibility, and zero per-message markup fees from middleman SMS providers.
Security and privacy are built into our foundation. All customer conversations are encrypted at rest and in transit using industry-standard TLS and AES-256 encryption. We operate secure enterprise-grade cloud servers with daily automated backups, strict role-based access control, and GDPR compliance.
Yes. You can connect any mobile number or virtual landline to Sytira via the Meta Cloud API. If the number is currently registered on the consumer WhatsApp app, you can easily migrate it to the Business Cloud API during our guided 3-minute setup.
All paid plans (Startups, Business, Enterprise) include an unrestricted 14-day free trial. You do not need to enter a credit card to get started. If you choose not to upgrade at the end of the trial, you can continue forever on our free Hacker plan (up to 2 agents).
Captain AI only accesses the knowledge base articles and store policies you explicitly connect. Your proprietary business data is never shared with third parties or used to train public LLMs.